Terms and conditions


The following terms and conditions and any other related rules that are adopted by Robertino Zancan srl and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Robertino Zancan srl (“Robertino Zancan srl”, or referred to herein as “us”, “our” or “we”) on the Internet via the Robertino Zancan srl website, identified by the domain name store.robertinozancan.com (the “Platform”).

These Conditions of Sale apply only to sales made through the Platform. When you check the “I have read and I accept the Conditions of Sale” box at the payment section of the Platform before placing your order with Robertino Zancan srl, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Robertino Zancan srl products from the Platform.

Please read the Conditions of Sale and check our Platform on a regular basis to be informed of any changes. Robertino Zancan srl may modify the Conditions of Sale from time to time, at its sole discretion, and your continued use and/or registration following such change will signify your agreement to be bound in the future by the modified Conditions of Sale. If you are placing an order through the Platform, then by checking the “I have read and I accept the Conditions of Sale” box and placing your order, you will be indicating your agreement to be bound by the Conditions of Sale as so modified through such time. Persons wishing to use the Client Relations Center or the Platform will also be deemed, by virtue of such use, to have agreed to be bound by our Platform Terms of Use and our Privacy Policy, which are incorporated into these Conditions of Sale by reference. Customers using the Client Relations Center will be provided with access to our Privacy Policy as set forth in “Acknowledgment of Order” below. If you do not agree to any change to the Conditions of Sale, then you must immediately contact the Client Relations Center to cancel your registration and refrain from ordering any Robertino Zancan srl product through the Client Relations Center or the Platform.

Purchasing elegibility

Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states) and (b) have legal capacity to enter into contracts may order products through the Client Relations Center or on the Platform. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in violation of this provision shall be null and void.

By placing an order through the Client Relations Center or on the Platform, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Robertino Zancan srl products or purchase Robertino Zancan srl products for commercial purposes or any other commercial benefit.

Product availability; quantity

All orders placed through on the Platform are subject to availability and acceptance by Robertino Zancan srl.

Robertino Zancan srl reserves the right to change the assortment of items offered on the Platform or through the Client Relations Center, and may limit from time to time the quantity of Robertino Zancan srl products that may be ordered by a Customer in a single buying session, without prior notice. Robertino Zancan srl further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. Currently, orders may not exceed five (5) products in any buying session on the Platform or through the Client Relations Center.

The Client Relations Center and the product pages on the Platform can provide you with information regarding products that are currently available for sale through those channels. Please note that only merchandise displaying an “Add to Shopping Bag” icon is available for sale through the Platform.

Account registration; personal information; guest checkout

In order to place an order ­on the Platform, you may either register and create an online account on the Platform, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.

If you select the “Guest Checkout” option, you will have the option to create your Robertino Zancan srl online account upon receiving the Order Confirmation. Please note that in such case, your Robertino Zancan srl online account will not include transactions made prior to the creation of your account.

Upon completion of your account registration on the Platform you will receive by email a one-time password, which will allow you to log in to your account on the Platform and create a permanent account login and password. You will also receive a second email summarizing the personal information you provided in registering for your online account. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Robertino Zancan srl will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.

Please refer to our Privacy Policy for more details about how we may use your personal information. If you select the “Guest Checkout” option on the Platform, your online account will not be created and we will not use your personal information for any purpose other than in connection with processing your order.

When placing an order on the Platform you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Robertino Zancan srl or its third party providers at this time for security and anti-fraud purposes.

You represent and warrant that the personal information you provide via the Platform is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.

Should any of the information you provide on the Platform change, please log in to your account and update such information directly on the Platform, inform the Client Relations Center or notify Robertino Zancan srl as set out in our Privacy Policy.


If you are ordering on the Platform, orders will be processed as follows: Once you have chosen a product, click on the “Add to Shopping Bag” icon to place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected by clicking on "X" next to the chosen product in the Shopping Bag. Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Conditions of Sale”. Then, click on “Pay Now” to place your order.

Notwithstanding anything to the contrary provided for herein, Robertino Zancan srl reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Robertino Zancan srl may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Robertino Zancan srl suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.

Prices, tax and shipping cost

Robertino Zancan srl reserves the right to modify prices and delivery costs at any time without prior notice.

Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Platform order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.

The actual sales tax associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive a Confirmation of Order. Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

Payment by credit card

Robertino Zancan srl accepts the following credit cards: Visa, MasterCard and American Express.

When ordering on the Platform, you will need to enter your payment details on the appropriate form.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Robertino Zancan srl, you will need to contact your card issuer directly to solve this problem, and Robertino Zancan srl will not be liable for any delay or non-delivery.

In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is approved by Robertino Zancan srl, and your credit card will be charged the applicable purchase price once your order has shipped. By submitting an offer to purchase Robertino Zancan srl products on the Platform or through the Client Relations Center, you expressly authorize Robertino Zancan srl to perform such security checks, where Robertino Zancan srl deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain a credit card authorization and to authorize individual purchase transactions.

Robertino Zancan srl takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Robertino Zancan srl uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will implement appropriate measures to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

Payment by PayPal

You may also pay by using PayPal, as indicated on the Platform.

Review and confirmation

You should carefully check and confirm all details on the payment page before placing your order through the Platform, including without limitation the particulars of each sale.

Acknowledgment of order

Once you have made your choice and your order has been placed on the Platform, you will receive an Acknowledgment of Order by email, acknowledging the details of your order. This Acknowledgment of Order will contain an Order Reference Number assigned by Robertino Zancan srl. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Robertino Zancan srl will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgement of Order through either email link or pdf. Please carefully review these Conditions of Sale upon receipt.

Confirmation of order

Upon shipment of your order, following completion by Robertino Zancan srl of its anti-fraud, security and related legal checks, Robertino Zancan srl will send you by email a written Confirmation of Order. The written Confirmation of Order constitutes the acceptance of your order by Robertino Zancan srl and indicates the existence of a binding sales contract.

Proof of agreement

The Acknowledgement of Order and Confirmation of Order that are sent to you by email are deemed to be received when you are able to access them on your computer, mobile or handheld device.

The Confirmation of Order and any automatic recording systems used by the Client Relations Center or the Platform will be proof of a binding agreement between you and Robertino Zancan srl.

Warranties; limitation af liability

While Robertino Zancan srl will use reasonable endeavours to verify the accuracy of any information it places on the website, in advertisement or catalog or by the client relations center, it makes no warranties, whether express or implied, in relation to the accuracy, reliabilty and completeness of such information. Robertino Zancan srl does not confirm the price of a Robertino Zancan srl product until a confirmation of order has been issued by Robertino Zancan srl, indicating the existence of a binding sales contract. If a Robertino Zancan srl product’s correct price is higher than the price posted on the website, then Robertino Zancan srl will either contact the customer for instructions before shipping the order or cancel the order and notify you of such cancellation.

While every effort will be made to ensure that the descriptions, photographs or graphical representations of the Robertino Zancan srl products displayed on the website or in a catalog are as accurate as possible, Robertino Zancan srl does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise. Accordingly, the customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.

Entire agreement

The Conditions of Sale (as amended from time to time), including policies incorporated herein (e.g. Privacy Policy, Terms of Use) constitute the entire agreement between you and Robertino Zancan srl regarding your purchase of Robertino Zancan srl products through the Platform, and supersede any prior Conditions of Sale or any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Robertino Zancan srl in relation to such matters. In the event any other rules, code of conduct, or other matter posted on the Platform conflict with the terms of the Conditions of Sale, the Conditions of Sale shall govern. No oral representation or agreement given by any party shall alter the interpretation of the Conditions of Sale. You confirm that, in agreeing to accept the Conditions of Sale, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions of Sale and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions of Sale save that your agreement contained in this Section shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions of Sale.

Applicable law and competent court

Each sales agreement stipulated between Seller and Consumers pursuant to these general sales conditions will be regulated and interpreted according to Italian laws. Without prejudice to the rights potentially boasted by Consumers from binding provisions set forth by laws applicable in their home country.

Any controversy will be exclusively devolved to the Court of Vicenza, unless this provision cannot be applied due to binding laws applicable in the Consumer’s home country.