Terms and conditions

General Terms and Conditions of Sale

The offering and sale of products via the website store.robertinozancan.com are governed by these General Terms and Conditions of Sale. For all other legal information, please consult the following sections: General Terms and Conditions of Sale, Privacy Policy and Right of Withdrawal. Before submitting a purchase order, the Customer must carefully read these General Terms and Conditions of Sale. Placing an order entails full knowledge and express acceptance of both the aforementioned General Terms and Conditions of Sale and the contents of the Order Form. After concluding the online purchasing procedure, the Customer must print and keep these General Terms and Conditions of Sale and related Order Form, previously viewed and accepted.


The subject-matter of these General Terms and Conditions of Sale is the online sale of products by electronic commerce service on the Site zancangioielli.com. In view of the large number of products made available, the main characteristics and prices of each product (including any and all additional costs) are clearly specified directly on the Site. Products sold on the Site may only be purchased and delivered in the countries indicated in the Order Form. Any orders for shipments to be made outside those countries will be automatically rejected during the Order processing procedure.


The products are sold directly by Zancan Srl (VAT no. 04123540249), in the person of its legal representative CINZIA GOLIN, with its registered office at Via dell’Artigianato, 2 - 36024 Ponte di Nanto (VI), Italy, certified e-mail: [email protected], Economic and Administrative Index (REA) no. VI - 380889, registered capital in euro 100,000.00, of which 25.000,00 paid in, (hereinafter Robertino Zancan srl or Seller), which has for its object the retail and wholesale distribution of jewelry, watches, silver goods and other related and/or similar products and provides all users with the option of purchasing, via the Internet, products bearing various brand names (hereinafter "Products") and a series of Services, including Delivery Services, through the Site store.robertinozancan.com (hereinafter "Site"), of which Robertino Zancan srl is the sole, exclusive owner.

Please contact the Robertino Zancan srl team with any requests and/or for any information you may require

  • by e-mail at the address: [email protected]
  • by conventional mail at the address: Robertino Zancan srl - Via dell’Artigianato, 2 - 36024 Ponte di Nanto (VI), Italy

General terms and conditions of sale for online purchases on the site store.robertinozancan.com

These General Terms and Conditions of Sale (“General Terms and Conditions of Sale”) are governed by the Consumer Code (Legislative Decree No. 206/2005, as amended) and by e-commerce laws (Legislative Decree No. 70/2003, as amended) and apply solely to the distance sale, via the Web, of Products displayed on the Site store.robertinozancan.com, next to which the “Buy Online” button is present, and the Services as indicated in these General Terms and Conditions of Sale and other sections of the Site. In the event of changes in the General Terms and Conditions of Sale, the General Terms and Conditions of Sale published on the Site when the Order is submitted by the Customer (hereinafter “Customer”) shall apply to the Purchase Order, as specified below in Articles 3 and 4 of these General Terms and Conditions of Sale (hereinafter the “Purchase Order”).

These General Terms and Conditions of Sale govern the offering, submission and acceptance of purchase orders for products on store.robertinozancan.com but not the provision of services or the sale or products by parties other than Seller that are present on store.robertinozancan.com via links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than Seller, we suggest that their terms of sale be verified, because Seller is not responsible for the provision of services by third parties other than Seller.

The products are sold to the Customer identified by the details entered when filling in and submitting the Order Form in electronic format and concurrently accepting these General Terms and Conditions of Sale. The products offered on the Site store.robertinozancan.com are intended for adult customers. If you are under 18 years of age, you must have the consent of a parent or legal guardian to make purchases on the site store.robertinozancan.com Please recall this is always true, not just for our Site, but for all sites you visit on the Internet: when you browse the Internet and you see or are asked for information you do not understand or that is not clear to you, always ask your parents for help. By placing an Order on this website, you represent that you are an adult (18 years of age) and have the legal capacity to enter into binding contracts. The Customer is prohibited from entering false and/or invented and/or fictitious names in the online order procedure and in additional communications. Seller reserves the right to take legal action against all violations and abuses, in the interest and for the protection of all consumers.

In addition, by accepting these Terms and Conditions of Sale, you release Seller from all liability arising from issuing inaccurate tax documents due to errors relating to the details that you provide when placing your Order online, since you as the customer are solely liable for properly entering them. Furthermore, by accepting these Terms and Conditions of Sale you also release Seller from all liability arising from errors or delays in access to the Site by the customer when entering his or her details during the purchasing procedure, from delay in receiving, or inability to receive, confirmation of the customer’s Order, from any other anomaly that may occur due to problems with the Internet, and from any other unforeseeable event beyond the control of Robertino Zancan srl. In addition, by accepting these Terms and Conditions of Sale, you release Seller from all liability arising from the inoperability of, or problems with, the e-mail address provided by the customer for sending confirmation of the Order.

Offering to the public and purchase and sale agreement by means of electronic commerce service

The Products and Services with the related Prices, as present on the Site, constitute an offering to the public in accordance with the methods specified in the General Terms and Conditions of Sale and on the Site. The conditions of this offering apply solely to purchases made on the Site webstore.robertinozancan.com. Purchase and sale agreements entered into on the Site governing the Products and Services (hereinafter “Purchase and Sale Agreement” or simply “Agreement”) are concluded with Robertino Zancan srl.

An online Purchase and Sale Agreement is understood to mean a distance Agreement governing the purchase and sale of movable property (hereinafter “Products”) between you, as the Customer, and Robertino Zancan srl, as Seller, within the framework of an electronic commerce service organized by Seller who uses the distance communication technology known as the Internet for this purpose. To conclude the Agreement for one or more Products, you must complete the Order Form in electronic format (hereinafter also “Order”) and send it to Seller via the Internet according to the related instructions.

The Order contains:

  • a reference to these General Terms and Conditions of Sale;
  • information and images regarding each Product and its price;
  • the means of payment you may use;
  • the methods of delivery of the Products purchased, times and related shipping and delivery costs;
  • a reference to the conditions for exercising your right of withdrawal;
  • the methods and times for returning products purchased.

Although Robertino Zancan srl constantly takes steps to ensure that the pictures shown on the Site are faithful reproductions of the original products, including adopting all technological solutions possible to reduce imprecisions to a minimum, some changes are always possible due to the technical characteristics and color resolution characteristics of the computer that you are using. Accordingly, Seller shall not be liable for any inadequacy of the graphical depictions of the products shown on the Site owing to the aforementioned technical reasons as such depictions are merely illustrative in nature.

Fulfillment of the order and conclusion of the contract

By sending the Order through the Site, you unconditionally accept and undertake to abide by these General Terms and Conditions of Sale in dealings with Seller.

After the Order is sent, Seller shall queue it for fulfillment and send you an Order Confirmation (hereinafter “Order Confirmation”) at the e-mail provided by the Customer. This Confirmation shall summarize the Products and Services selected, their Prices (including delivery expenses and additional expenses relating to further Services requested by the Customer), the address for delivery, the order number (hereinafter “Order Number”), the General Terms and Conditions of Sale set out therein and any particular conditions applicable to the individual Order and determined on the basis of specific requests by the Customer.

Robertino Zancan srl reminds the Customer to check with the utmost attention and care that the details contained in the Order Confirmation are correct and inform Robertino Zancan srl of any corrections within 24 (twenty-four) hours of receiving those details. The Order Number, generated by the system and reported by Robertino Zancan srl, must be used by the Customer in all communications with Robertino Zancan srl. There may be occasional episodes of unavailability of the Products offered. In such cases, where the Products selected by the Customer are not available, in whole or in part, Robertino Zancan Srl shall inform the Customer thereof.

The foregoing is without prejudice for Seller, before sending the Order Confirmation, to request further information from you regarding the Order you have submitted via Internet at the e-mail address or telephone number provided. Seller may choose not to fulfill your purchase orders if they fail to provide sufficient guarantees of solvency or are incomplete or incorrect or where products are unavailable. In such cases, we will inform you by e-mail that the Contract has not been concluded and that the Seller has not fulfilled your Order, specifying the reasons. In this case, the sum previously reserved on the Customer’s means of payment will be released.

If the products presented on the website are no longer available or on sale after the Order is sent, Seller shall inform you, promptly and in any case within 30 (thirty) business days of the day after that on which you send your Order to Seller, of any unavailability of the Products ordered. In this case, the sum previously reserved on the Customer’s means of payment will be released. Each sale made by Seller through the online sale service may regard one or more products, without limits of quantity per each article.

Before concluding the Agreement, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the Notice on the Right of Withdrawal and the Privacy Policy Statement. The Agreement is concluded when Seller, after receiving your Order Form and verifying that the details are correct, sends confirmation of shipment of the product to the e-mail address indicated by you via the Site. Seller undertakes to deliver the products ordered to Customer within no more than 30 days from the date of conclusion of the Agreement. The language available to conclude the Agreement with Seller is Italian and Italian law shall apply.

Robertino Zancan srl reserves the right to reject orders submitted by a customer with whom there is an ongoing legal dispute relating to a previous Order. This also applies to all cases in which Robertino Zancan srl believes the customer to be unfit, including, without limitation, the case of prior breaches of the conditions of the Agreement governing online purchase on the Site or on any other legitimate grounds, above all where the customer has been involved in fraudulent activities of any kind.

Sale prices

Barring written indications to the contrary, all prices of Products and shipping and delivery expenses indicated on the Site and in the Order are to be regarded as inclusive of VAT and stated in euros. The validity of the prices indicated is always and exclusively that indicated by the website when the order is submitted by Internet. The prices of Products, offers and costs of shipping and delivery may vary over time. If you send an order at some time after your last visit to the Site, check that the prices have not changed and thus verify the final price of sale before submitting the relevant Order.

All Prices are shipped directly from Italy. The prices of Products and shipping and delivery expenses indicated on the Site and in the Order, where not otherwise specified, are to be regarded as not inclusive of any costs relating to customs duties and the related taxes, which cannot be calculated in advance, where shipment is bound for non-EU countries or countries where the applicable legislation provides for import duties. In such cases, the existence of any additional costs indicated above will be clearly mentioned during the process of entering and reviewing the Order.

Such costs are therefore to be borne by the Customer and must be paid directly upon delivery of the Products according to the instructions given in the Order Confirmation. In the event of non-collection, Seller shall refund the cost of the product but not of shipping costs, exit and entry costs relating to customs duties and the related costs and shipping expenses for shipping the product to Seller.

All Prices of Products indicated on the Site are inclusive of VAT. Delivery expenses (hereinafter “Delivery Expenses”) and expenses relating to the Additional Services made available by Robertino Zancan Srl, as indicated in subsequent articles of these General Terms and Conditions of Sale, are borne by the Customer and adequately detailed in the Purchase Order. The Price indicated on the Site when the Order is submitted shall apply to the Products and Services, save for any subsequent offers or changes in Price indicated on the Site.


The Purchase Order must be submitted online via the order procedure present on the Site (hereinafter “Order Procedure”) by clicking on the desired product, which will be placed in the Cart. Alternatively, the Customer may adopt the following method of completing the Purchase Order:

If the Customer has already registered on the Site through the specific section, he or she need only enter his or her access credentials (username and password) into the “Login” section. If the Customer is not a user of the Site, he or she may enter the details required to complete the Purchase into the specific form. Robertino Zancan srl would like to remind the Customer that, before proceeding with a Purchase, he or she may at any time become a user of the Site by completing the specific online registration process using the “Register” page (to become a Site user).

The Customer properly concludes the Order Procedure if the Site does not return any error messages (the system may not detect errors relating to the data entered by the Customer in the field dedicated to invoicing and shipping addresses). In the section “Your orders” you may verify the status of your Order, which can no longer be modified if its status is “In processing”, “Ready”, “Shipped” or “Closed”.

If an Order has not yet been shipped, only the shipping address may be changed by contacting the customer service at the e-mail address [email protected]. It is advisable to send give advance notice of your e-mail request to change the shipping address by telephone. If delivery is unsuccessful, the Customer must contact Robertino Zancan srl immediately.

Payment methods

You may choose one of the methods indicated in the Order Form of the Site store.robertinozancan.com and summarized below to pay the price of the Products and the related shipping and delivery expenses.

Credit cards and prepaid cards

The Customer may make payment by Visa, Mastercard or Visa Electron credit card or debit card or other similar card using the PayPal system, or by wire transfer. Robertino Zancan srl adopts the strongest security measures commercially available in its sector. In addition, the payment procedure takes place on a secure server that uses the SSL (Secure Socket Layer) protocol.

For online orders on our Site, we accept payments by both credit cards and prepaid cards (for example, Postepay) at no additional charge beyond the cost of the product and shipping. It is understood that the Customer must hold a valid credit card when an Order is placed for Products purchased online and the name on the credit card must be the same as that indicated in the invoicing details. If these requirements are not met, it will not be possible to proceed with the Order.

At the time of the online purchase, concurrently with the Order Confirmation, the banking institution of reference shall only reserve the amount relating to the Order against the credit limit available on your credit card. The amount shall only be debited when the payment is sent via the online platform.

At no time during the purchasing procedure does Robertino Zancan have access to information regarding your credit card (for example, the number of your card or its expiration date), which is sent by connection protected by protocol encrypted directly on the Site of the electronic payment service provider (banking institution or PayPal). No electronic archive of Seller will store this data.


If you have a PayPal account, Robertino Zancan srl allows you to pay directly using the e-mail address and related password with which you are registered on www.paypal.com.

Wire transfer

You can pay for your Order quickly and securely using your home banking service via its payment platform. The amount will be debited directly to your account and shipment will take place after our account is credited. Payment for the Order must be made when it is submitted to Robertino Zancan srl, with the possibility that it may be automatically canceled by Seller when the credit is not applied within the following seven (7) days. You will find your payment receipt, or invoice if you are VAT-registered, in the “Orders” section of the Site.


If the articles delivered present defects, you may terminate the agreement or, at your discretion, if the merchandise is still available, request that it be replaced with an exemplar without defects. No other warranty beyond that just mentioned will be granted. The warranty period is two years from the delivery date.


Please contact the Robertino Zancan srl team with any requests and/or for any information you may require by sending an e-mail to [email protected] or consulting our information area. Alternatively, you may write to us at the address Robertino Zancan srl - Via dell’Artigianato, 2 - 36024 Ponte di Nanto (VI).

Communications for the customer

The Customer acknowledges, accepts and agrees that all communications, notifications, certifications, information, reports and all other document regarding the transactions undertaken, relating to the purchase of the Products, will be sent to the e-mail address indicated upon registration, with the ability to download the information on a durable medium in the manner and with the limits provided for on the Site.

Privacy Policy

The Customer’s details are processed by Robertino Zancan srl in accordance with the provisions on the protection of personal data, as specified in the statement provided in the specific Privacy section.

Applicable law, dispute resolution and competent court

These General Terms and Conditions of Sale are governed by and shall be construed in accordance with Italian law. Accordingly, the interpretation, performance and termination of the General Terms and Conditions of Sale shall be governed exclusively by Italian law and any disputes relating and/or consequent thereto must be resolved solely by the Italian legal authorities, as further specified hereunder. In particular, where the Customer qualifies as a consumer, any disputes shall be resolved by the court of the place of the customer’s domicile or residence on the basis of applicable law. However, if the Customer does not qualify as a consumer, the parties agree to the exclusive competence of the Court of Vicenza by convention.


The Site uses cookies to ensure normal browsing and enjoyment of its features and, with the Customer’s consent, to send advertising messages in accordance with the preferences expressed regarding browsing the Internet. For further information concerning the cookies used by the Site or to deny consent to their installation, the Customer may consult the privacy statement included in the Cookies section.

Intellectual property

All elements of the Site, regardless of whether registered intellectual property (pictures, product sheets, descriptions, page layouts) are the exclusive property of Robertino Zancan srl and cannot be used. All drawings, models, trademarks, texts, visual or audio, comments, works, illustrations and images reproduced on the Site store.robertinozancan.com are protected by copyright, trademark rights and image rights and all other applicable intellectual property rights. They are the full property of Robertino Zancan srl or its partners.

All types of reproductions or depictions subject to counterfeiting may give rise to civil and penal liability for those responsible.

Links to the Site store.robertinozancan.com that use “framing” or “in-line linking” techniques are formally prohibited.

In any event, all links or other content cited above, even where tacitly authorized, must be withdrawn immediately and on simple request of the company Robertino Zancan srl, on pain of the legal consequences.

Modification of general conditions of sale

Whenever these General Terms and Conditions of Sale are modified, Robertino Zancan srl shall promptly publish the modified version on the Site. The General Terms and Conditions of Sale shall become an integral part of the new Agreements with effect from the first Order sent by the Customers following their publication on the Site. In the event of Orders already sent prior to this communication, the previous version of the General Terms and Conditions of Sale shall apply.

Replacement clause

If a present or future provision of these General Terms and Conditions of Sale and/or the Agreement should be or become null and/or void in whole or in part, or there is a lacuna in the provisions of the General Terms and Conditions of Sale and/or the Agreement, the remaining provisions of the General Terms and Conditions of Sale and Agreement shall remain valid and in effect for all intents and purposes. It is understood that Robertino Zancan srl and the Customer shall undertake to negotiate, in good faith, the resolution of the lacuna or the replacement of the null and/or void clause in a way that achieves the same results as pursued by the invalid or ineffective clause and safeguards the economic and other content of the Agreement.


With regard to the 30% discount on the second least expensive item purchased, the discount can no longer be applied to the order if the return procedure is activated by the user for all products excluding the least expensive one covered by the initiative.
Promotion valid only for orders received on the official website of Robertino Zancan Srl by 23:59 (CET) on 14 02 23.